Privacy Policy

1. Introduction

Dicersafa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dicersafa.com, use our services, or interact with us in any way.

By using our website or services, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, postal address)
• Property information and project details
• Communication preferences and history
• Payment information (processed securely through third-party providers)
• Photos and documentation related to your renovation project

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location information
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referring website and exit pages

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie usage, please refer to our Cookie Policy.

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing renovation services and customer support
• Processing quotes, contracts, and payments
• Communicating about your project status and updates
• Sending promotional materials and newsletters (with your consent)
• Improving our website and services
• Complying with legal obligations and protecting our rights
• Analyzing website usage and user behavior

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing and communication
• Website analytics and hosting
• Subcontractors and suppliers for your renovation project

4.2 Legal Requirements

We may disclose your information when required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or other illegal activities
• Protect the rights and safety of our customers and the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure data storage and transmission
• Regular security assessments and updates
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally, we retain information for:

• Active customer accounts: Duration of business relationship plus 7 years
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: Up to 2 years
• Legal compliance: As required by applicable law

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access, update, or correct your personal information. Contact us using the information provided below to exercise these rights.

7.2 Communication Preferences

You can opt out of promotional communications by:

• Clicking the unsubscribe link in our emails
• Contacting us directly
• Updating your preferences on our website

7.3 Cookie Management

You can manage cookie preferences through our cookie consent tool or your browser settings.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be processed and stored in countries other than Australia. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Australian Privacy Principles

This Privacy Policy is designed to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). We are committed to handling your personal information in accordance with these principles and applicable Australian privacy laws.